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Pro Manchester

Pro Manchester

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The Challenge

pro-manchester is a membership organisation representing financial and professional services in the Manchester City region. Boasting more than 330 corporate member firms and engaging with over 5000 individuals pro-manchester is the natural gateway to the largest financial and professional regional service centre in the UK.

Deputy CEO Rachel Smith has worked for the organisation for 5 years and understands the importance of good connectivity and a stable IT structure.

pro-manchester had suffered repeated hardware, software and hosting failures and were further hampered by a lack of in-house IT skills. "We're essentially an office full of project and event managers who rely heavily on a 24/7 IT capability. Without our computing resource, we don't have a business," observes Rachel.

"We required a high level of security for log-in and the best support to avoid any further distressing downtime incidents," she continued.

The Approach

"We needed the intelligence of a quality consultancy offer which was crucial to moving our business forward in so many areas" said Rachel.

Pro-manchester briefed three companies but IT Farm won the contract on the basis of their grasp of the importance of most sought-after supplier qualities: "There followed a full assessment by IT Farm which was approved by my office. I was particularly impressed with regular feedback from James after each visit and his professional but entirely uncomplicated approach, which put my team at ease."

The Technical Info

pro-manchester use IT Farm's Hosted Desktop, a cloud-based service which comes pre-loaded with all the essentials every business needs: email; file storage (including an on-demand restore service) and Microsoft Office.

pro-manchester take advantage of one of the key benefits of Hosted Desktop, a feature that allows the full version of almost any Windows compatible app to run in the cloud. They can now make instant changes to their membership portal from any device anywhere in the world. In addition, pro-manchester wanted IT that was more flexible to give staff secure access from anywhere.  This would help pro-manchester to contend with managing as many as five or six events per week.

The Outcome

"There has been little or no downtime nor any technical issues and we're saving money using more reliable hardware and running the latest programs quickly and efficiently. "The most important outcomes for pro-manchester were the IT Farm competencies which were plain to see and the service-level promise, which lived up to expectations.

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