Poor computer and network performance lowers efficiency and drives your staff mad - here’s how you can improve things.
One of the biggest frustrations in modern businesses is computers that seem to be on a constant go-slow. As people seek to become more efficient in their jobs, the impression that technology is hindering, not helping, is particularly annoying.
According to a recent report in the Daily Mail, 4 out of 10 people say that putting up with a slow computer often drives them crazy, with over a third admitting to shouting at their computer. And 6% of people admit they feel better when they actually hit their machine when it fails.
Keep your staff working at their best with these things to ask your managed IT services provider to investigate.
Older software is not only less feature rich, but it is also incapable of taking advantage of technology upgrades properly. Older software is therefore more expensive to support and maintain and increases user frustration because of its poor performance.
The obvious course of action would be to institute a regular upgrade process to update software soon after newer versions become available. In this way staff benefit from the new performance increases of each software increment, although the cost of a rolling upgrade plan tends to be quite expensive.
An alternative solution would be to migrate to Cloud-based versions of key applications. Using managed IT services in this way, all upgrades are included as part of the subscription fee, as are all the costs of carrying out the upgrade. In general, managed IT services offer a cheaper way to stay up-to-date.
“SaaS providers upgrade the solution and it becomes available for their customers. Costs and effort associated with upgrades and new releases are lower than the traditional model that usually forces the user to buy an upgrade package and install it, or pay for specialized services to get the environment upgraded.” - Thoughts on Cloud - IBM.
As PCs and servers get older, performance will degrade. You should ask your managed IT services provider to investigate:
- Faulty components.
- Insufficient free resources.
- Inability to properly support recent software updates or upgrades.
- Improper use by staff.
Following analysis, consider using an IT consultant to implement:
- Hardware upgrades where appropriate.
- A hardware refresh program to replace older machines that are no longer fit-for-purpose.
- Training regimes to ensure staff are using technology properly and efficiently.
According to one investigation, users waste on average 43% of their time on the computer due to frustrating experiences.
No matter how good your antivirus defences are, malware and cyber threats can still sneak through. Viruses, Trojan horses, keyloggers and other malware will all have a noticeable effect on computer performance. Ask your managed IT services provider to:
- Scan all servers and PCs for evidence of malware infections.
- Clean and disinfect any outbreaks.
- Update your security software across the network.
Moving forward, you may need to consider replacing your antivirus software if it is found to be ineffective, or has a negative impact on PC performance - some antivirus packages add over a minute to PC start-up times.
Identifying the cause of go-slows can be difficult and time consuming. Nevertheless, you should ask your managed IT services provider to look into:
- The specifications of PCs and servers used throughout your business.
- Malware infections that may be causing resource drain.
- IT strategy consulting to help you plan the network you need moving forward.